Meta halted testing of its Muse personal AI agent on September 22–25, 2026, after employees raised privacy concerns about human contractors secretly handling some phone calls. Internal messages revealed Meta was concerned about negative publicity if users discovered AI calls were actually made by humans in call centers.
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Meta paused a test in which outside contractors secretly handled some phone calls placed through its Muse personal AI agent after employees raised concerns that users could disclose sensitive information without knowing they were speaking to a person rather than the AI. Meta’s Muse AI unit said launching the test without proper disclosure was “a miss,” according to internal posts cited by Reuters,
Meta has paused an internal test in which human contractors handled some calls initiated through its Muse personal AI agent, after employees raised concerns that users could unknowingly disclose sensitive information to call-center workers. A Meta vice president called the test, which began shortly after the company launched Muse’s phone-calling feature, a mistake and said the company had rolled i
"This has potential for so much negative PR. It could portray us as ‘their AI is not good enough so they still need humans’ kind of coverage for this launch."
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New from 404 Media: Meta announced Muse, its AI agent that can book restaurants for you. We've seen internal Meta messages showing Meta is actually testing having these calls being made by human beings in call centers. In those tests its not AI, it's just a person https://www. 404media.co/meta-tests-muse-ai -agent-calls-that-are-actually-made-by-humans-in-a-call-center/
Wow 10 minutes after posting https://www. 404media.co/meta-tests-muse-ai -agent-calls-that-are-actually-made-by-humans-in-a-call-center/ # ai # tech # muse # meta # facebook
Meta: nasz nowy agent AI Muse będzie dzwonił za ciebie zarezerwować stolik w restauracji. Także Meta (do pracowników): tak naprawdę to dzwonić będzie nasz pracownik w call center. Komedia. https://www. 404media.co/meta-tests-muse-ai -agent-calls-that-are-actually-made-by-humans-in-a-call-center/
Meta Tests Muse AI Agent Calls That Are Actually Made By Humans in a Call Center https://www. 404media.co/meta-tests-muse-ai -agent-calls-that-are-actually-made-by-humans-in-a-call-center/
"Once again, a core feature of a major piece of AI technology will actually just be people working in a call center." https://www. 404media.co/meta-tests-muse-ai -agent-calls-that-are-actually-made-by-humans-in-a-call-center/
“Once again, a core feature of a major piece of AI technology will actually just be people working in a call center, doing work that a company says AI is doing.” Meta Tests Muse AI Agent Calls That Are Actually Made By Humans in a Call Center https://www. 404media.co/meta-tests-muse-ai -agent-calls-that-are-actually-made-by-humans-in-a-call-center/